Cruise line paying $2 million after allegedly misleading passengers about COVID-19 safety
perigon
Last updated: April 16, 2026
Norwegian Cruise Line (NCL) has agreed to a $2 million multistate settlement due to allegations of misleading sales practices concerning cruise credits and refunds during the COVID-19 pandemic. The settlement addresses consumer complaints about how NCL handled these situations, particularly when cruises were canceled or modified.
- NCL engaged in misleading sales practices, failing to provide clear and accurate information regarding cruise credits and refunds offered to consumers when voyages were canceled or altered due to the COVID-19 pandemic.
- Consumers reported receiving credits that had undisclosed expiration dates or were difficult to redeem, and some were allegedly misled about the availability and terms of cash refunds.
- The settlement involves 17 states and the District of Columbia, with NCL agreeing to pay a total of $2 million.
- A portion of the settlement funds will be used to compensate consumers who were harmed by NCL's practices.
- NCL is also required to implement stricter compliance measures and improve its sales and marketing transparency regarding future offers and policies.
- This resolution aims to ensure more equitable treatment of consumers in the future and prevent similar misleading practices.
